To register as a Supplier, you must fulfill the following regulatory prerequisites:

• Possess an active National Tax Number (NTN) issued by the Federal Board of Revenue (FBR) of Pakistan.
• Provide a valid, unexpired Computerized National Identity Card (CNIC) belonging to the principal business owner.
• Maintain physical distribution facilities/warehouses within areas supported by MHIM Logistics.
• Commit to trading only genuine products that match the local laws of Pakistan.

During registration, suppliers must submit valid documentation. Once submitted, accounts progress through several status stages, regulated by Super Owners and platform administrators:

• Pending Initial status. The account is awaiting verification of CNIC, NTN, and warehouse geographic coordinates.
• Approved Validation complete. The merchant is permitted to list stock and receive orders.
• Rejected Onboarding credentials failed verification. The merchant cannot operate.
• Suspended Account operations frozen due to policy violations, ongoing customer reviews, or unresolved financial disputes.

Email verification is mandatory prior to submitting details for Super Owner approval.

All items displayed within the MHIM application must meet professional standards:

• Original Assets: Listing images must represent the actual item in stock. Digital mockups or stock imagery that misleads customers are strictly prohibited.
• Description Consistency: Specifications, dimensions, and warranty coverage details must be accurately stated.
• Pricing Honesty: Misleading original prices or fake discounts are prohibited.

The marketplace strictly bans the listing of items that violate local regulations, ethics, or safety standards. Prohibited listings include:

Any listing found to contain prohibited items will result in immediate account suspension and potential referral to regulatory authorities in Pakistan.

Suppliers are expected to maintain precise inventory metrics within the app to prevent overselling. Once an order is accepted:

1. The merchant must pack the items securely using standard marketplace materials within 24 hours.
2. Ensure items are prepared at the registered warehouse coordinate to avoid pickup failures.
3. Repeated order cancellations due to stock discrepancies will lead to account suspension.

MHIM Marketplace utilizes a secure manual payment settlement workflow:

• Payout Cycles: Funds from successfully delivered orders are processed and transferred within 7 to 15 business days following delivery confirmation.
• Validation: The payout destination bank account details must exactly match the CNIC and NTN records registered on the platform.
• Marketplace Commission: MHIM deducts a standard commission percentage from each finalized sale, as detailed in your specific supplier onboarding dashboard.
• Tax Requirements: Suppliers are solely responsible for calculating and filing all applicable sales taxes to the FBR.

Suppliers agree to participate in the MHIM standard customer returns process. If an item is verified as defective, incorrect, or damaged upon delivery, the supplier is obligated to accept the return and bear the return logistics costs.

Any attempt to bypass returning funds or manipulate customer reviews will lead to account termination.

These Terms & Conditions are governed by and construed in accordance with the federal and provincial laws of the Islamic Republic of Pakistan.

Prior to pursuing formal legal action, parties agree to undergo professional, good-faith arbitration overseen by MHIM corporate officers in Lahore, Pakistan.

MHIM Marketplace reserves the right to modify these Terms and Conditions. Suppliers will receive system alerts via the app and email regarding any major updates.